Shipping policy
Thank you for shopping with OraLuxeLab. We are committed to delivering your order safely and efficiently.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that processing times may be extended during high-demand periods.
Shipping Rates
We offer the following shipping options:
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Standard Shipping (Orders R800.00 and above) – FREE
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Standard Shipping (Orders R0.00 – R799.99) – R150
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Express Shipping – R200
Shipping costs are calculated and displayed at checkout before payment.
Estimated Delivery Times
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Delivery times are estimates and may vary depending on location and courier delays.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to reflect in the courier system.
Shipping Delays
OraLuxeLab is not responsible for delays caused by:
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Courier service disruptions
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Incorrect shipping information provided by the customer
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Weather or unforeseen circumstances
We recommend double-checking your shipping details before completing your order.
Incorrect Address
If an incorrect address is provided and the package is returned to us, additional shipping fees may apply to resend the order.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery confirmation at:
We will investigate the issue with the courier and provide a resolution.
International Shipping (If Applicable)
International customers are responsible for any customs duties, taxes, or import fees required by their country.